FAQ

Return Policy:

If you are not satisfied with your purchase and would like to return it, Please do not remove/discard any protective/packaging materials prior to returning it, Any returned items must be in unworn condition
Please contact us within 5 days of delivery to arrange a return, 
Return shipping will be at the buyers expense.

 

Refund Policy:

Once we receive the returned item it will be inspected to ensure it has been returned in the condition that it was sent, then the refund will be processed to the customer.  

 

Shipping Policy:

EMG watches are based in the United States but our watches ship internationally by registered mail (Airmail or EMS) from Hong Kong and therefore you must be aware that any orders may be subject to Customs Duty specified by the receivers country, and are the sole responsibility of the customer or person placing the order.

Tracking info is provided, depending on your location delivery takes any where between 3-14 working days.

 

Warranty information

Your watch is covered by a one year warranty which covers manufacturing defects or malfunctions, If your watch needs repaired due to issues or damage caused by the buyer, all shipping costs and service fees will be at the buyers expense. We will cover shipping for any manufacturing defects whilst under warranty. Opening of the watch for any reason voids warranty.

 

If you have any further questions or queries please get in touch and we will be happy to answer any questions

info@emgwatches.com

 

 

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